Frequently Asked Questions

The most common user questions regarding the integration

• How can I create contacts in Saysimple from HubSpot?
  Currently, this feature is not supported, but the Tiralíneas team is working on implementing it in future updates.
  
  
• How can I send messages from Saysimple using HubSpot Workflows?
  At this time, it isn’t possible; however, it is planned as part of upcoming updates.
  
  
• How do I know if a contact is synchronized in HubSpot?
  To check if a contact is synchronized, locate the "Saysimple ID" property in contacts. If it is know, the contact is linked to a Saysimple record.
  
  
• How can I identify the source channel of Saysimple contacts in HubSpot?
  You can view this in the "Original Source Detail 1" property, which will display "Saysimple" when the contact is created via the Saysimple plugin button.
  
  
• If I update a contact in Saysimple, will it update in HubSpot?
  No, the integration only supports record creation. Once records are created, any updates must be done manually in both systems. The Saysimple plugin is mainly designed to display existing data.
  
  
• How long does it take for a Saysimple message to appear in HubSpot?
  Messages are sent to a processing queue before being logged in HubSpot. This process typically takes just a few seconds. However, in high-volume situations, synchronization might take several minutes.
  
  
• Can I send the entire historical record of Saysimple messages to HubSpot?
  At this time, while the Tiralíneas and Saysimple teams are considering implementing this feature, sending the history of messages created before activating the integration is not yet available.